FAQ :  HOW TO ORDER

How can we place an order with you?

Please send your purchasing order (preferably on your company letterhead, if you buy for resale) by air mail to

or fax it to our fax number 00-420-235-300-800.

In small purchases you can place your order by simply sending us an email message, or even more easily by using the order form. Please be sure to identify the products desired by our Code No., and to fill in your full mailing address.

Before placing an order with us, it may be practical to consult our answers to frequently asked questions. If you do not find answers to your problems there, please contact us and ask for details or explanation.

How will you proceed after receiving our order?

We will respond by an email message and request additional specification or explanation, if necessary. After everything is cleared out, we will send you the preliminary invoice, as explained here.

RETAIL ORDERS ...

Do you currently accept retail orders?

Purchasing orders from individual customers are encouraged. Certain product lines are not sold to the general public, please consult the respective online catalogs.

MINIMUM VALUE LIMITS ...

What is the minimum order I/we can place with you?

We cannot accept purchasing orders totaling less than US$50. This applies to both wholesale and retail orders. Bead orders: please also consider minimum per style quantities.

Are there any exceptions?

Yes, the US$50 minimum limit is not applied to (1) trial orders from resellers registered with us and (2) retail orders of beads delivered in hobby packs.