FAQ :  INSURANCE

TO INSURE OR NOT TO INSURE ...

Do you insure your deliveries?

Articles broken or otherwise damaged during shipping are not rare, particularly in glass deliveries. Our export consignments shipped by air or sea freight are therefore fully insured against loss or damage.

COSTS ...

Is insurance included in the price of the goods?

No, the costs of insurance are charged to the buyer separately, along with the net price of the goods, shipping and handling.

Is insurance expensive?

No, we feel it is not. The most common isurance rate approaches 0.5% (air freight) or 1.5% (sea freight) of the value of the consignment, shipping and handling included.

SHIPMENT TAKEOVER BY THE CONSIGNEE ...

What takeover procedure do you recommend?

In order to preserve the consignee's right of recourse against both the carrier and the insurance company, the following principles should be observed:

• Before taking over the consignment from the carrier at the air- or seaport of destination, check carefully the number of packages and their marks against transport documentation.
• Then check the shipment for damage in the carrier's presence.
• In case damage or shortage has been found, have a survey report drawn up specifying details and containing the carrier's statement and have it signed by him.
• Only then should you take over the delivery.

INSURANCE CLAIMS ...

Suppose the consignment addressed to me and insured by you was lost, is incomplete or heavily damaged. Am I expected to contact the insurance company on my own?

What kind of documentation will you need for this purpose?

We will need:

• a letter (on your company letterhead, if applicable) signed by the consignee; it should specify the damage and also contain the identification of the sender and the consignee and the number of the Air Waybill or the Bill of Lading;
• the survey report as mentioned above, signed by the carrier;
• photographs of damaged articles, if possible.

When will you need this documentation?

It is of essential importance to present all the necessary documentation to us as soon as possible. Any delay in these formalities may result in the loss of the consignee's right to compensation. In this event we will have to decline any responsibility. Specifically, we will not be able to provide replacement of broken articles free of charge.